Privacy Policy – Ahira Teleservices Private Limited

Your right to privacy

UK Essentials understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, https://www.ukessential.com (“Our Site”) and will only collect and use your personal data in the ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

Who we are?

We are UK Essentials, a brand of Ahira Teleservices Private Limited, a company registered at 25/A, Park Street, Karnani Mansion, Kolkata, India – 700 016. you can find our website at: www.ukessential.com. Because we are based outside the United Kingdom and European Union, we appointed Data Rep Service office as our UK representative. Our main point of contact for data protection is Kieran McGeehan and you can contact him by telephone on +44 (0)203 129 5745.

Categories of information we collect

We collect the data for marketing purposes and based on your interests for various products and services, we share the details with our marketing partners who can contact you by telephone to offer you products and services. The questions asked during our telephone survey will be asked on behalf of companies and they will contact you based on your responses.
Recipients within specific industry sectors:
Marketing Services Providers are companies who collect data from Data Controller, such as our clients, who collect data from Data Processors, such as us, and help their clients tailor products and services which best suit your needs.
Below is the list of industry sectors for whom we process data:
Claims Management organizations (Mis-sold PPI, Packaged Bank Accounts, Investments, Credit Card/Bank Charges, Mortgages and Pensions) and we only work with organizations authorized by the Claims Management Regulator. Other industry types you can expect your data to be supplied to are: Automotive, Home Appliance and Sky Warranty Services, Charity, Gaming, Leisure, Financial Products, Insurance, Health/Mobility, Home Improvements, Wills, Funeral Plans, Claims Management, Mail Order, Market Research, Media, Retail, Telecoms, Travel, Telecommunication, Broadcaster, TV and Utilities. We also supply data to these sectors via agencies/brokers including Save Today.

Information we hold about you
The information we collect includes your name and contact information that you volunteer such as your telephone number, email address, mobile number and postal address. We may also ask you for your date of birth and during the course of our surveys details about your preferences likes and dislikes. We will never collect information about your bank account or credit card details and nor will we collect any „special category‟ data such as your medical history, religious or political beliefs.

How long we keep your information
We will only keep your personal details for as long as is necessary or as long as you want and will destroy it securely when it is no longer needed. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept). if you would like to know any specific timescales listed on it, please contact us using the details below.

How we protect your information

The information which is provided by you is very important to us we make sure this information doesn’t get misused. We protect your information by maintaining physical, electronic, and procedural safeguards in relation to the collection, storage, and disclosure of personal data to prevent unauthorized access, accidental loss, disclosure, or destruction.

Where we process your information

Firstly, your data information is stored here in India, with utmost security, it is only because , we perform our operations from India. We use secured and encrypted server to store any data we capture. We will only use your data in UK and European Union. Apart from that we have a high security and privacy to ensue you your data doesn’t get misused.
We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation as follows: We share your data within the group of companies of which we are a part. Where this involves the transfer of personal data outside the EEA, our group ensures that personal data is protected by requiring all companies within the group to follow the same rules with respect to personal data usage. These are known as “binding corporate rules”. More information on binding corporate rules is available from the European Commission. We may share your data with external third parties, as detailed below in Part 9, that are based outside of the EEA.

How we get and use your personal information

Most of the personal information we process is provided to us directly by you. We will only collect, use, hold or disclose personal information where we have a lawful basis to do so.

Where will my personal data be kept?

Once we have received your personal data, we will use recognized industry standard procedures and security features to try to prevent unauthorized access, misuse, disclosure and breach towards confidentiality, integrity and availability.

Your personal data will be under the control and use of Ahira Teleservices Private Limited. It will be held on our computer systems and servers located at our head office. When we print your personal data, this will be in the possession and control of our employees at all times and will be securely disposed of when it is considered to be of no further use.

Marketing

We and our partner companies or 3rd party clients would like to contact you for marketing purposes and to promote new services to you only after we have obtained the correct lawful permission to do so. In no other circumstances will your personal data will be shared or disclosed with any other third-party organizations. This may be mainly by telephone. If you do not wish to receive direct marketing from us, please contact us with your request. Again, to opt out of future calls from us, please call 0 2045781493 or you can email us at support@ukessential.com.

How long will we keep your data for?

We will only keep your personal details for as long as is necessary or as long as you want. The law does not put a time limit on the amount of time we should hold your personal details for but as long as you are happy to hear from us, we will continue to contact you. As we explain in the section marked “what are my rights?” You can withdraw your consent to us at any time.

What are your rights?

You have a number of rights under the law which include;

Right to be informed
Right of access
Right to rectification
Right to be forgotten
Right to restriction of processing
Right to data portability
Right to object
Rights related to automated individual decision-making, including profiling
Right to withdraw consent at any time where relevant
Right to lodge a complaint with a supervisory authority

Right to be informed –When we collect your data, we have to tell you what we are going to do with it primarily through this Privacy Policy and consent statement.
Right of access – You have the right to contact us in writing to request details of the information we hold about you.
Right of rectification – You have the right to ask us to rectify information that we hold about you if it is inaccurate or incomplete.
Right to be forgotten –This is also known as the right to erasure and gives you the right to request your information be removed if there is no compelling reason for its continued processing. A word of warning though we keep a list of people who have asked not to be contacted which we use to ensure that you receive no further marketing from our group or clients as a result of our activity. Without this list your data could enter our system again from another source and we would have no record of the fact that you asked us not to contact you.
Right to restrict processing –this is the alternative to erasure and gives you the right to tell us to stop processing your data but allowing us to keep enough information about you to ensure that your wishes are respected in the future.
Right to data portability –this gives you the right to ask a holder of your information to transfer that information to another business. This right would most commonly used if you were switching banks, insurance companies, utilities companies and mobile phone providers.
Right to object –you have the right to object to the processing of your data for marketing purposes and profiling for marketing purposes. You also have the right to ask us to cease processing based on our legitimate interests, where there is no overriding justification for the processing of your data. Your rights and freedoms override our interests.
Rights related to automated decision-making including profiling –we do not use automated decision-making processes which would have a potentially damaging effect on you. But if we did, you have the right to obtain human intervention, express your point of view, obtain an explanation of the decision and challenge it.
Right to withdraw consent at any time where relevant –you have the right to withdraw your consent to the processing of your information at any time and we must provide you with the information needed to do so, at the time we collect your data and each time we contact you. You can withdraw consent in the following ways;

By email to: support@ukessential.com; or

By telephone on: 02045781493

Or visit: https://ukessential.com/ OR

To opt out of future calls from us, please call 02045781493 or you can email us at support@ukessential.com.

Right to lodge a complaint with a supervisory authority-If we cannot deal with your complaint to your satisfaction, you also have the right to complain to a relevant supervisory authority which include;

The Information Commissioners Office https://ico.org.uk/concerns/

The Direct Marketing Association https://dma.org.uk/contact, and

The Advertising Standards Authority – https://www.asa.org.uk/make-a-complaint.php

Do we collect data from other sources?

Occasionally we collect personal information from third parties but when we do we check that they have your consent to share your information with us.

When do you have to share my data?

On rare occasions we may be asked to share your information for the prevention of fraud or with regulatory bodies who are investigating complaint made by a consumer.

How we share your information

We may share your personal data with other companies in our group and sometimes contract with third parties to supply certain products and services. In some cases, those third parties may require access to some or all of your personal data that we hold.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.
If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

Marketing service providers
We may share your personal data with other companies in our group and sometimes contract with third parties to supply certain products and services. In some cases, those third parties may require access to some or all of your personal data that we hold. The marketing service providers we share data with includes –

Let’s Subscribe
ESB Energy
SO Energy
Shell Energy
Your Lotto
The Lead People
One Family
Ovo Energy
The Advisory Network
One Life
EC Outsourcing Ltd
Energy Compare Ltd
Cover Cloud
Aura Media Group (https://www.auramediagroup.co.uk/privacy-policy)
Homeshield Direct
Scottishpower
Tomato Energy
Smart Savings UK
Supercard
Reward Angels

How we comply with data protection regulations
This privacy notice tells you what to expect when Ahira Teleservices Private Limited collects personal information. It applies to information we may collect about:
visitors to our websites;
complainants and other individuals in relation to a data protection or freedom of information complaint or enquiry;
people who use our services, e.g.: who subscribe to our newsletter or request a publication from us;
people who notify under the Data Protection Act;
job applicants and our current and former employees.
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for the following purposes:

Providing and managing your access to Our Site;
Personalizing and tailoring your experience on Our Site;
Supplying our products or services to you, your employer or organization. Your personal details are required in order for us to enter into a contract with you, your employer or organization;
Personalizing and tailoring our products or services for you;
Communicating with you. This may include responding to emails or calls from you;
Supplying you with information that you have opted-in to (you may unsubscribe or opt-out at any time by contacting us on +44 20 4578 1493 or even emailing us over at compliance@ahirateleservices.com.
Analyzing your use of Our Site and gathering feedback to enable us to continually improve Our Site and your user experience.
The lawful bases that we rely on for processing your information are:
Your consent, which you can remove at any time;
We have a vital interest;
We need it to perform a public task; or
We have a legitimate interest.
Where we process data for the purposes of surveying or marketing, including when we share information with third parties, we will typically do so under the lawful bases of your consent or legitimate interest, as detailed below:
We use your consent to contact you by telephone for the purpose of marketing or surveying where your details appear on the telephone preference service (TPS)
We use legitimate interest to contact you by telephone for the purpose of marketing or surveying provided that your details do not appear on the telephone preference service (TPS)
We use legitimate interest to profile your data
We use legitimate interest or your consent to share information with third parties, depending on the nature of our agreement with those third parties.
Where processing is based on legitimate interest, you have the right to object at any time using the contact details below.
Where processing is based on consent, you have the right to withdraw your consent at any time using the contact details below.

We may use your data for the following purposes:

Conducting surveys – we may contact you by telephone to carry out surveys and then share your details with selected companies who want to contact you for the purposes of marketing.
Direct Marketing – we may contact you by email, SMS, or telephone for the purposes of marketing.
Profiling – we may profile your information to help our clients deliver marketing communication that is more relevant to you. We will never make automated decisions about you which would have a negative impact on your rights, and you have the right to request that this is stopped at any time using the contact information below.

We may also use your information to:

Communicate with you;
Keep our records up to date
To disclose to regulatory bodies for the purposes of monitoring and/or enforcing our compliance with their requirements;
Process job applications;
Gain feedback from you;
Prevent crime and meet our legal obligations;
Prudentially manage our business using models and forecasts;
Keep you informed of other relevant products or services that may be of interest to you where you have provided consent.
Process payments;
For the investigation of or prevention of crime;
For research and statistical purposes;
We never ask for special category data, which includes medical history, religious or political beliefs and union membership, and we will never ask for financial information.
You always have the right to refuse to answer any question.
Travel Holidays, Hotel, Airlines and Travel booking.
Lifestyle
Health & Well-being, Call Centre and Fitness, Charities, Media & publishing companies, Leisure, Aditus (Publishers of National Geographic and Auto Express), Gaming / Gambling, Legal Services, Educational institutions, Government, Market research and Mobility Sector.
Claims Management Service Personal Injury Claims Financial products/services Claims such as Credit / bank card charges, Unenforceable consumer credit agreements, Mis-sold PPI, Mis-sold mortgages, pensions, and investments, SERPS.
If the business is reorganized or sold to another organization, we may transfer any personal information we hold to that organization.
In the event that a third party may deliver all or part of the service requested by you, whilst the information you provide will be disclosed to them, it will only be used for the administration of the service provided and to maintain management information for business analysis.

How you can manage the information we hold and how we use it

Data protection regulations mean you have rights over how we hold and use the information we hold about you:
The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15 Your right of Access. The right to access the personal data we hold about you. Part 13 will tell you how to do this
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more
The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we Please contact us using the details in Part 15 to find out more
The right to restrict (i.e. prevent) the processing of your personal data.
The right to object to us using your personal data for a particular purpose or purposes.
The right to data portability. This means that, if you have provided personal data to us directly, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases
Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

Your right to data portability
Under the GDPR, you have the following rights, which we will always work to uphold:
You are not required to pay any charge for exercising your rights. If you make a request, we will respond to you within one month.
If you wish to action any of the above, please contact our local representative Data Rep Service by:
e-mailing datarep@datarepservice.com
Writing to Data Rep Service, 120 High Road, London. N2 9ED. United Kingdom.
Telephoning them on +44 (0) 203 1 29 5 745.
Please do not include confidential information in e-mails or letters.
You can also complain to the ICO if you are unhappy with how we have used your data.
You can contact them in writing to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF or call their helpline on 0303 123 1113

Changes to this policy

We regularly review this policy. You may view the most recent version here on our website. Last updated 11th February 2025.